A frequently-asked problem:
My web host provider are recovering from a disk failure. They are currently restoring the entire server from a backup, and claim it will take 24 hours or more. The server that hosts my web pages (and probably many others) will then have been offline for more than 36 hours.
Is this acceptable, or should I look for a new web host.
The latest update is that the restore is going to take another 36 hours. This will be a total downtime of 72 hours. Im changing NOW!
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Myra says
That is definitely unacceptable.. you are paying to have your site online.. for them to have that kind of massive interruption is really just not reliable or professional. Most reputable hosts have backups and backup servers ready to go… people depend on their websites afterall to make money.
I’d look for another host.. and try to get out of your contract and get your money back. I’d actually demand you get your money back.
I’ve had the best experience being hosted with SiteServing… not only is it affordable.. but I’ve not had downtime and they have excellent support.. much better experience than a couple of the "top 10 hosts" that I’ve been with in the past.
Hope this helps and good luck getting it all sorted out.
potatocouch says
yes, that sounds about right. it depends on the amount of data that needs to be transferred. try copying all your files from a 3/4 full 750GB hard drive to another 750GB and you’ll understand. it’s murphy’s law. i hope you did routine backups. my recommendation is to ask for them to give you credit for a few months free to compensate for that downtime. read the fine print about their uptime policy.
if your website is your livelihood consider running your own webserver or running off a vps. it’s risky sharing resources on a packed server with hundreds of other shared web hosting accounts.
Tera says
Equipment failure happens, but there should have been a redundancy in place (mirror image). If you change your host, how are you going to get your files off the now defunct server? Do you have a backup of all the files, databases, emails, etc? Don’t cancel your current hosting until AFTER you get a new account set up and everything is working.
Here are instructions for moving from one server to another. I do this all the time with my WordPress blogs.
Sylviya says
Good. Always choose best provider for your hosting. Before hosting your website you should check the existence,quality,price,up time of the provider. So that you can save your money in hosting your website. You should also check whether they providing daily backup to your host or not then only you can have your files even if your disk get failure. Always choose Linux platform for hosting. It would be easy to work and to manage your bulk amount of files. I would suggest you a best and cheap web hosting provider which i know. Visit http://www.9cubehosting.com/